Elevated timeout and error rate effecting student session launch in student applications and manager tile launch in teacher application

Incident Report for Waterford Research Institute

Resolved

This issue has been resolved
Posted Apr 15, 2023 - 05:30 MDT

Monitoring

The root cause has been addressed, and affected functionality has been restored.
Posted Apr 15, 2023 - 05:18 MDT

Identified

The root cause has been identified. We are working to restore services.
Posted Apr 15, 2023 - 04:56 MDT

Investigating

We see an increase in timeouts and 500 errors when launching student sessions from my.waterford.org and launching the manager tile from teacher.waterford.org. The issue is under investigation.
Posted Apr 15, 2023 - 04:41 MDT
This incident affected: Waterford Early Learning (studentportal.waterford.org).