Dashboards and Reporting Data Processing Is Delayed

Incident Report for Waterford Research Institute

Resolved

This incident has been resolved.
Posted Oct 21, 2025 - 13:53 MDT

Update

We are continuing to work on a fix for this issue data may remain out of date for an additional 12-24 hours.
Posted Oct 20, 2025 - 13:18 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 20, 2025 - 12:36 MDT

Investigating

We are currently experiencing a delay in the processing of student data due to recent events in Amazon Web Services (AWS). As a result, some dashboards and reports may temporarily display outdated information. Our team is monitoring the situation and will provide updates as data processing returns to normal.
Posted Oct 20, 2025 - 10:01 MDT
This incident affected: Waterford Early Learning (mentor.waterford.org, teacher.waterford.org) and Reporting and Dashboards.
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